AAVP Returns and Refund Policies

The American Association of Veterinary Parasitologists (AAVP) may, but are under no obligation to, honor requests for refunds for the following reasons:

Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery E-mail from us. Depending on the price of the product, the AAVP may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;

Irreparable defects: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;

Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval.

Refunds are not offered for membership dues or event registration fees.

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